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Frequently Asked Questions

<h4>Do I need an account to place an order?</h4>

<p>No, you do not need an account to place an order with Zehan Sports. You can check out as a guest and still receive full order tracking and email updates.</p>


<p>However, creating an account allows you to:</p>

<ul>

  <li>Track your order history</li>

  <li>Save shipping addresses for future orders</li>

  <li>Access exclusive deals and promotions</li>

</ul>


<p>It’s quick and easy, but entirely optional.</p>


<p>We accept a wide range of payment methods for your convenience:</p>

<ul>

  <li><strong>Credit & Debit Cards:</strong> Visa, MasterCard, American Express, Discover</li>

  <li><strong>PayPal:</strong> Secure online payment via your PayPal account</li>

  <li><strong>Bank Transfer:</strong> Available for bulk/custom orders (contact us first)</li>

  <li><strong>Cash on Delivery:</strong> Available for local orders only (where applicable)</li>

</ul>

<p>All transactions are secured using SSL encryption to protect your data.</p>


<p>We offer a variety of reliable shipping methods to ensure your order arrives safely and on time:</p>

<ul>

  <li><strong>Standard Shipping:</strong> 5–7 business days (via national courier partners)</li>

  <li><strong>Express Shipping:</strong> 2–4 business days (additional charges may apply)</li>

  <li><strong>Local Delivery:</strong> Same or next day delivery for nearby locations (where available)</li>

  <li><strong>International Shipping:</strong> Available to selected countries – delivery times vary</li>

</ul>

<p>Once your order is dispatched, you’ll receive a tracking number via email to monitor the shipment progress.</p>


<p>Delivery time depends on the product type and shipping method you select. Here's a general guideline:</p>

<ul>

  <li><strong>Standard Products:</strong> Processing time is 2–3 business days. Delivery takes 5–7 business days.</li>

  <li><strong>Custom Orders:</strong> Production time is 7–10 business days depending on design complexity. Delivery may take an additional 3–5 business days.</li>

  <li><strong>Express Orders:</strong> Available on request for urgent needs (charges may apply).</li>

</ul>

<p>Once shipped, you will receive a tracking link to monitor the status of your order in real-time.</p>


<p>We want you to be completely satisfied with your purchase.</p>

<ul>

  <li><strong>Standard Products:</strong> Returns are accepted within 14 days of delivery. Items must be unused and in original packaging.</li>

  <li><strong>Custom Orders:</strong> Since custom items are made-to-order, returns are only accepted for manufacturing defects or errors in customization.</li>

  <li><strong>Refunds:</strong> Approved returns will be refunded to your original payment method within 7 business days after inspection.</li>

  <li><strong>Return Shipping:</strong> Customers are responsible for return shipping unless the item was faulty or incorrect.</li>

</ul>

<p>To initiate a return, please contact our support team with your order number and reason for return.</p>



<h3><strong>Frequently Asked Questions</strong></h3>


<b>1. How do I place a custom order?</b><br>

You can contact us directly via email at <b>zehansports@gmail.com</b> or through our WhatsApp button on the website. Our team will assist you step-by-step with product selection, design, sizing, and pricing.


<b>2. Can I add my team logo or design?</b><br>

Yes, absolutely. We offer full customization. You can share your design files (AI, PNG, or high-res images) and we’ll do the rest.


<b>3. What’s the minimum order quantity (MOQ)?</b><br>

We usually require a minimum of 10 pieces per design, but for certain items or urgent needs, we can be flexible.


<b>4. How long does production take?</b><br>

Production typically takes 7–10 business days depending on your order size and design complexity.


<b>5. Do you ship internationally?</b><br>

Yes, we ship worldwide using reliable carriers like DHL, FedEx, and UPS. Shipping times vary by destination.


<b>6. What payment methods do you accept?</b><br>

We accept bank transfers, Western Union, and other secure international payment methods.


<b>7. Can I get a sample before placing a bulk order?</b><br>

Yes, we can arrange a sample. Just let us know which product you’re interested in.


<b>8. What happens if I receive the wrong or damaged item?</b><br>

Please contact us immediately with photos. We’ll resolve the issue by replacing or refunding the item according to the situation.


📞 Need Help?
Call us at +92 349 1698865